Helpful Hands CPR

Frequently Asked Questions

Helpful Hands CPR reserves the right to cancel classes at anytime, due to low enrollment and/or any unforeseen events. In those unlikely events, we will make every attempt to contact you. Participants in these courses will be given the option to reschedule or receive a full refund.

Yes. We frequently email or mail separate invoices for different departments in a company. Get in touch to let us know how we can accommodate your group.

We design our online training programs based on the latest American Heart Association guidelines. The training is delivered by AHA-certified CPR instructors.

We accept all major credit cards, both online and over the phone. We can also invoice you for the total cost of your entire group if you would like to pay by check.

If, for whatever reason, you fail the skills test you can retry as many times as you would like. We offer 100% pass rate guarantee or retake it for free.

No, you cannot take the hands-on in person skills test before you complete the online training from the AHA. You cannot get your CPR certificate without passing BOTH the AHA online course AND the hands-on in person skills test.

Yes, you can take the online training offered by the AHA first and then reserve a spot in one of our facilities to take your hands-on in person skills test.

The American Heart Association certificate is valid for 2 years from date of issue.

HeartCode BLS is the online portion of the BLS blended learning offered by the American Heart Association. After completing the online portion, students must attend a structured Instructor-led hands-on class offered by the Helpful Hands CPR.

Take the AHA online course to save time and then sign up with us to get your hands-on skills test that takes only 90 minutes at a location convenient for you.

You can take the class weekly at any of our 3 training sites and get your CPR certificate at the end of the class when you pass the test. We have 3 convenient locations for you to choose from – Waltham, Westford, and Shrewsbury.

You pay the AHA directly for the online course. After you go through the online course you pay us for the hands-on skills test.

All of our classes are conducted in English.

The class duration will vary based on the size of the group and type of class. Most classes are approximately 3 hours long.

Yes, we are happy to accommodate a group class at your site.
Please contact us to arrange for a private class.

Yes, we require registration in advance. We need to plan ahead for the number of students for each session.

Wear comfortable clothing – you may need to sit or kneel on the floor. Also, bring a pen and paper to take notes. If you normally wear glasses to watch television, bring your glasses; much of the instruction is video-based. If you have long hair, you may want to bring something to tie it back so you can better view the equipment.

The initial and renewal classes are the same content. Take the class appropriate for your current certification. We offer skills evaluations, which, combined with the appropriate AHA online program will allow you to re-certify more quickly. See the “Online Certification” tab for more details.

No, we will mail your certification card approximately 2 weeks after you pass the course. After the class you will receive a letter of completion that usually suffices as proof of certification until your card is received. Please confirm (in advance) with your employer to be certain that a letter of completion from a certified instructor is sufficient for your specific needs.

We can provide a replacement card. The fee for replacement cards is $10.

You can take part of your training online through the American Heart Association Website. Once you have completed the online component, print your certificate and sign up for our skills evaluation class. We will evaluate your hands-on skills and provide your AHA certification. Please bring your online completion certificate to class.

We provide American Heart Association curriculum classes. Each class on the calendar will list the curriculum type. See the class descriptions for detailed information on each course.

BLS Provider Replacement Card is $10.
Heartsaver Replacement Card is $20.
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No late admittance will be allowed. CPR training begins the moment the instructor begins his/her lesson. You must make a request to reschedule in writing. A $20 rescheduling fee applies. *See Rescheduling for details.

If you registered and paid for a CPR training class but can’t make that particular date or time, you will need to simply make a written request.

Requests must be made in writing, emailed to, for our documentation purposes. You may reschedule only once. A $20 rescheduling fee applies.

If you registered and paid for a CPR training class, Helpful Hands CPR reserves a seat for you. This guarantees that you will be certified and that you will receive your certification card.

If you need to cancel, please inform us at least 72 hours before the scheduled class time to obtain a refund.

If you must cancel within the 72 hour time frame, we can transfer your payment to any upcoming class but we are unfortunately unable to reimburse you for a late cancellation or no-show.

Hands-only CPR is CPR without mouth-to-mouth breaths. It may be used by people who witness a teen or adult suddenly collapse outside of a medical setting.

Everyone can benefit from learning the skills to save lives. We offer a “Family and Friends” class that is appropriate for the general public. Some professions require CPR certification that is renewed periodically (police and fire personnel, educators, fitness professionals, etc.). Medical professionals (physicians, nurses, etc.) are required to keep current in Healthcare Provider CPR.